AI to be incorporated into Social Security's phone system, commissioner says

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April was 68 minutes.

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May 28, 2025 - 18:45
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AI to be incorporated into Social Security's phone system, commissioner says
The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April was 68 minutes.
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